Refund and Returns Policy (Effective January 3, 2025)

At LivePariz, we aim to provide an excellent shopping experience, but we understand that there may be occasions when you need to return a product. This Refund and Returns Policy outlines our guidelines for returns, refunds, and exchanges.

1. Returns Eligibility

To be eligible for a return:

  • Products must be unused, in their original condition, and in the original packaging.
  • Returns must be made within 30 days of receiving the product.
  • Certain items such as personalized products, perishable goods, or final sale items may not be eligible for return.

2. How to Return an Item

To initiate a return:

  • Contact our customer support team at info@livepariz.com with your order details and the reason for the return.
  • We will provide you with return instructions and a return authorization (RA) number.
  • You are responsible for the return shipping costs unless the item is defective or there was an error on our part.

3. Refund Process

Once we receive and inspect your returned item:

  • If the return is approved, a refund will be issued to the original payment method.
  • Please note that it may take up to 7 business days for the refund to appear in your account, depending on your payment provider.
  • If the return is not approved, we will notify you, and the item will be sent back to you at your expense.

4. Exchanges

If you wish to exchange an item for a different product:

  • Contact us to request an exchange, and we will assist you in selecting an alternative product.
  • The returned item must meet our return eligibility criteria, and you will be responsible for any shipping fees associated with the exchange.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact our customer support team immediately within 7 days of receiving the product.
  • We will provide you with a return label and arrange for a full refund or replacement.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom products
  • Final sale or clearance items
  • Gift cards or downloadable content

7. Late Returns

We cannot process returns or refunds for items received after the 30-day return window has passed. We encourage you to inspect your order upon arrival and contact us promptly if you wish to return or exchange an item.

8. Shipping Costs

Original shipping costs are non-refundable. You will be responsible for the return shipping costs unless the return is due to our error (e.g., defective item, wrong item shipped).

9. Return Address

Please send your returns to the following address:

  • Street: 28 Grove St, Peterborough, New Hampshire

10. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us: